Amazon Marketplace

I have been a customer of Amazon for over ten years now; and I have yet to find any other online store with the broad product selection, consistent lowest prices, and OUTSTANDING CUSTOMER SERVICE. Amazon is by far one of the BEST online stores. I HIGHLY recommend AMAZON.

Very good experience, fast shipping, exactly what I wanted and customer service was impeccable. Package was shipped promptly and protected very nicely.

Delivery speed was incredible - actually a day EARLY. Order accuracy was excellent - I rec'd exactly what I ordered and the best - at the exact price (including shipping pirce) that I was quoted. I would order from this company again in a split second.

I've spend thousands at Amazon over the years and have never had a problem. However, in the past year, it seems their distribution network has become less organized and efficient. I often wait weeks now for an order to ship out that states "In Stock". Perhaps customers who use free shipping aren't as important as the ones who pay shipping charges, so we get to wait. I do like that I can on into my account and get an idea of when the order will ship, and for the most past, that information has been accurate. So, for me, Amazon works well. It saves me lots of money in gas (I live an hour from a Barnes & Noble or any other good sized bookstore)and sales tax. Gives me more to spend on books!

NEVER SHOP AMAZON.com

I ordered a MX revolution mouse and the advertised price was $36.99 with free shipping compared to the normal price of $99.99 i thought it was a good deal even for black friday.
after I ordered it from amazon I was waiting for it to ship. a few days later I received an email saying the item will be delayed and will ship on a later date (1 week after the last estimated ship date) Then a few days later i receive another email saying my order was cancelled because the advertised price was wrong. I thought it was againts the law to not honor an advertised price.
because of this "runaround" and COMPLETE LIE from amazon I will never buy from them again EVER.

This was amazon NOT A Store through amazon!

Just placed an order with amazon.com for 2 items totaling $89.94 and was charged $18.23 for STANDARD shipping. They used to give Free Shipping if the order was over a certain amount - automatically. Now you have to go out of your way to select "Super Saver Shipping" or some such thing. On top of that I was presented with a "summary" of my order which DID NOT show the shipping charges. They showed up on the confirmation e-mails indicating my order had shipped. I will not buy from them again. Buyer Beware.

Please update your links and prices - If a printer is sold, for example, you shouldn't be advertising it on and on when it is no longer available and there are no used or refurbished at that price. Don't just suck people in!

Have been shopping and buying at Amazon over ten years, Never one problem of any kind..great prices, quick delivery and friendly customer service. I have purchased many items of all kinds, very happy and look forward to checking out Amazon's site every day.

This says these are in stock, but they want me to wait a month to get it. No truth in their advertising!

I have not shopped at Amazon for electronics, but have ordered many DVDs and books. Every order has arrived in a timely fashion. The orders also have been packaged very well to insure that they reach me in perfect condition. The pricing is competitive and often better than other on line stores.I will continue to shop at any Amazon site.

My experience with Amazon was way less than satisfactory. It ended up being a big pain, because of differences between what was on the item description I called the customer service . That was a nightmare in itself The standard shipping cost on dealtime and on the Amazon site were different then what came up when I went to check out my item. The 2 day shipping was a lie,it said that if I ordered in the next 4 + hours that I would get my item on Friday ( I was ordering on a Weds) So I figured that it would be worth almost $18 shipping to get it that fast. I ordered right then And calling customer service was the terrible! I am not crazy about overseas call centers, but especially when they have little idea of what they are talking about. I will never use Amazon again
Also the merchant that was selling through Amazon had the same item twenty dollars cheaper on their website, which I had to go to because Amazon messed up my order and I had to change something before they sent it out.

I ordered a Canon G5 camera on March 28th 2004 through Amazon. They promised to ship it by April 2nd and I would get the camera by April 6 - April 8th.
But on April 2nd, I get a mail/ Online Intimation saying the camera would be delivered only by May 26th.

Hence I cancelled my order and ordered it via BuyDigitalDirect.com. I ordered it on April 3rd, but got a mail asking me to contact them cause they had to verify my shipping address and I called them on 4th
Monday morning and I received my camera by April 5th Tuesday morning. Wow !! What more can I ask for?

P.S. This experience is only with Electronic Stuff I ordered via Amazon. I have shopped for Books via Amazon and they are the best. So, use your discretion between Books and Electronics.

Amazon Marketplace provides excellent order accuracy, delivery speed, and availability of products wanted. Since all my orders have been handled accurately, I have had no reason to use their customer service. I am sure it is excellent too.

New Super Saver shipping policy of not sending out materials until 4-6 days after order is placed (even for items listed as "usually ships in 24 hours") equates to poor customer service. There is no reason to delay a shipment in a competitive market just because the company promises to ship the item for free. Barnes and Noble, for example, doesn't "hold" shipments that are free, nor do other retailers, and if I go to a retail store, I can get the product immediately without paying shipping costs and thereby spending as much as I would at Amazon for more costly shipping methods. I'll be happy to start buying books and music elsewhere.

While my husband has happily ordered tools from amazon, I have had a terrible time purchasing used and out of print books. First, the filters are so poor that it is difficult to tell whether a book is used, new, hard or soft cover; there are many in the wrong section. You basically need to email the seller (and it's not easy to find their contact info) to make sure you're getting what you want! Furthermore, the listings are by title, not isbn, so you can't even be sure you're going to get the correct item. E.G. I bought the music to Lady & the Tramp, and got the book of the same title. It's a terrible organizational system, and very frustrating to shop there.