Dismally Disappointing Customer Service
Written: Dec 18 '06
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On 11/20/06, I ordered a $200 digital picture frame from Wolf Camera as a gift for my wife on our anniversary on 11/30/06. Their website said the item was "in stock" and "usually ships within 24 hours", so I expected shipment on the 21st or 22nd and delivery a few days later.
On the 24th, when I had still not received even an e-mail confirmation of the order, I contacted them by e-mail and the same day received an e-mail confirmation that said my order had shipped that day via FedEx and gave me a tracking number.
When FedEx could not locate that tracking number, on the 25th, I again e-mailed Wolf for assistance. This time, they said that it had shipped via UPS. From the 25th to the 27th, UPS' site said only "billing information received".
On the 28th (8 days after I placed my order), the UPS site finally showed the item in transit, having been received by them on 11/27, 3 days after Wolf's initial e-mail told me it had already shipped. I e-mailed Wolf for an explanation, for which I am still waiting, three weeks later. I doubt they will answer at all.
My wife's present arrived the day AFTER our anniversary. It is beautiful, exactly what I wanted and performs flawlessly.
Apparently, you can NOT believe the "in stock" representations on this vendor's website. You can NOT believe the representations on their website that an item will ship "within 1-2 days". You can NOT expect a prompt e-mail confirmation of your order. Do NOT expect an accurate status report on whether or not your product has shipped, or by what carrier. Finally, you should NOT expect a reply to your inquiries.
If you can live with this kind of customer service, feel free to deal with them. I for one, will not. I wanted to get my wife a high-end ($2,00-$3,000) telephoto lens for her camera for Christmas. I did NOT even consider Wolf or Ritz for the purchase.
Recommended:
No
What product did you purchase or try to purchase? Portable USA 10" Digital Picture Frame
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Epinions.com ID:
glandry
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Reviews written: 5
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