No quality control. Lackadaisical or arrogant customer service.
Written: Aug 15 '06
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The worst of the worst. I received defective merchandise and so I emailed them and requested an RMA, as per their return policy. In my email I also carefully detailed the problem with the merchandise, explaining why it was defective, and told them they should inspect their stock to make sure they didn't have more defective merchandise. You see, not only was I following their return procedures to the letter, I was also trying to be helpful, making sure they understood the problem and that they'd have enough information to either fix it or to get the manufacturer to fix it. They require the RMA number to be written on the outside of the shpping box or else it would be refused. It took them two weeks to issue to me an RMA number, even though they had already instructed UPS to pick up the box. By the time I got the RMA number the pick-up authorization for UPS had already been canceled. So then I had to ask for ANOTHER RMA number which took another week. I shipped the parts back immediately. That was 3 weeks ago and I'm still waiting for them to ship me the right parts. They only give a limited grace period to return parts to them...why don't THEY have a limited period to ship the right parts??
I've called them and gotten the 'slow-roll'. I've asked what they've done to make sure they're not going to again send defective parts. They say they only ship from inventory and so it's not their problem. I asked if they would have someone in the warehouse inspect the parts before they ship them. They can't do that because the guy who works in customer service doesn't supervise the guys who work in the warehouse. I've asked to speak to their Q/A department. I was told they don't have a Q/A department. I asked who their company president was, I was told they don't have a company president. !!! (yeah, right!)
At this point, I'm considering legal action.
Recommended:
No
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Epinions.com ID:
edwardtlp
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Reviews written: 1
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