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Vision Direct

Overall store rating: Reviewed by 44 customers
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Over 92% of orders are shipped the same day. We ship worldwide! Free priority shipping on all US and Canadian orders over $99. International customers receive a discount of $5.95 on shipping. Lowest prices guaranteed!

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Review Summary

About the Author

Poor -- VisionDirect is overly cautious with faxed prescriptions

Written: Nov 18 '04

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Full Review

I placed an order with VisionDirect.com about a week ago, and in compliance with the new Fairness to Contact Lens Consumers Act, faxed them a copy of my prescription and gave them my eye doctor's contact information. I received an email the next day with VisionDirect claiming that my prescription was somehow "invalid", and after a lengthy and unproductive phone conversation with customer service, found out that they were balking at my faxed prescription because the letterhead didn't look professional enough (i.e., they thought I could have forged it). I gave up with the company after this ridiculous fiasco, canceled my order with VisionDirect.com, and placed a (successful) order with CoastalContacts.com. Consumers: be wary of VisionDirect.com if your eyecare provider gives you your prescription on anything less than holographic anti-theft anti-reproduction paper (which is just about all of us).

Recommended:
No

What product did you purchase or try to purchase? Contact Lenses

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