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Crutchfield Online Store

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Review Summary

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Car Stereo Equipment Delivered Promptly! Excellent Customer Service! -- Crutchfield Online Store

Written: Apr 15 '04

Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Full Review

Usually I am the one in our family that initiates online purchases. However, a long time – satisfied – customer of Crutchfield, it was my spouse that ventured onto crutchfield.com. This merchant coins itself "The Electronics Shopping Alternative." But... for us they are the solution to our automobile electronics needs; there isn't an alternative. The primary reasons for this include price, product availability, customer service, and price. A repeat customer, all of our orders have arrived promptly, are packaged with care, and the charges to our card is accurate. Further the web site is simple to navigate, the merchandise is honestly represented and the order process is uncomplicated. It is easy to extend 5-stars to crutchfield.com and recommend them.

Electronics Products Offered Include:
Home Products
- Televisions
- Home Theater
- Receivers, Speakers, Home Audio
- DVD, VCRs, Video
- Portable Electronics
- Digital Imaging, Cameras, Camcorders
- Cables & A/V Installation
- A/V Accessories & Telephones

Car Products
- Car Audio
- Car Video
- Satellite Radio
- Speakers & Subwoofers
- Installation Accessories
- Radar Detectors, Alarms & Accessories
- Custom Parts & Accessories

This merchant offers massive brands including: Alpine, Bose, JVC, Panasonic, Audiovox, Cobra, Creative Labs, Delphi, Harman Kardon, Kenwood, Sony, and more.

My spouse appreciates a helpful section at crutchfield.com titled What Fits My Car? He most recently utilized it to help my Father select an audio system for his truck. This online tool showed precisely which audio systems would fit without modification to his vehicle. Additionally the information supplied, and pictures provided, about the equipment allowed for easy merchandise selection. The entire system was priced much less than local retail outlets. Additionally… there were no shipping charges (current special: car electronic orders totaling $99.00 shipped free 2-3 day service). The order was easy to complete, confirmation emails were received, charges to our card were accurate, and the Stereo System Arrived in 3 Days. All of the components were as represented on the web site. Included with the order was a Free Installation Kit And Instructions. As with other sets purchased from Crutchfield, the stereo system was easy to install and worked as mentioned. This was another successful purchase from this 5-star merchant!

In our opinion Crutchfield provides impeccable customer service. They have Product Advisors that, in our experience, are knowledgeable about the merchandise. I recall a time that I was purchasing some items from my hubbies' wish list, and had questions. The questions were promptly answered and the order was completed in the time frame mentioned. There have been other occasions in which my spouse has picked up the land-phone and called them. The advisors have always been most helpful.

Overall – as indicative – we are very pleased with Crutchfield and we appreciate the convenience offered via crutchfield.com.

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Miscellaneous Details

Payment
- American Express, Optima, Visa, MasterCard, Discover/Novus, Carte Blanche, Diners Card, Debit cards
- Buy Now, Pay Later 180-Day No-Interest Financing Program
- Bank Cashier's Check, Postal Money Order, Certified Check, Western Union Quick Collect
- Personal Check ("All checks are subject to verification, which may cause delays in processing. Starter checks or checks without pre-printed name and address information may delay the processing of your order for up to three weeks.")

Shipping
Shipping charges – and methods – vary. For an accurate glimpse at options, please visit:
http://www.crutchfield.com/S-X1DZCayeHN9/shipping.html
On major orders ($99. and up) we have received free shipping from this merchant; they frequently have specials. Shipping charges have been reasonable on small orders, usually around $5.99. All merchandise has been carefully packaged.

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Thank you for reading and Happy Shopping!
© 2004 Lisa_J

Recommended:
Yes

What product did you purchase or try to purchase? Stereo Equipment

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